The staff were exceptionally friendly, and I appreciated the lovely toiletries provided in the room, alongside a convenient kettle and hairdryer. the water temperature in the shower was consistently lukewarm. Breakfast was plentiful, but warm plates would have improved the experience. The atmosphere in the bar was cozy, especially with a welcoming fire, making it a nice spot to unwind after a long day.

Location was perfect, just a stroll away from major sights. Room was neat and comfy. Got a cozy cookie on arrival.

Consider requesting a cookie upon arrival. it’s a delightful surprise that adds a touch of warmth to your stay.

pleasant stay but minor issues

The warm cookie received on arrival was delightful, adding a nice touch to the check-in experience. The breakfast offered a vast selection, making it a satisfying start to the day.

Limited parking options were a bit inconvenient.

My recent stay was enjoyable, with a clean and spacious room providing a cozy atmosphere. I appreciated the helpful staff and good location near public transport. the shower pressure was disappointing, and there were minor maintenance issues that need attention.

Amazing staff and comfy beds!

The staff were super friendly, and I loved our room with the king size bed. It was all new and fresh. The breakfast was a feast! They had everything from pancakes to smoked fish, yum! Just a bummer that the room was a bit on the smaller side for my taste.

The hotel boasts a prime location close to various attractions, making it easy to explore the city. They do offer complimentary bottles of water with a loyalty status, which is a nice touch if you have it.

The rooms are quite compact, especially for the price you pay, leaving little space to move around comfortably. During my stay, the shower had a persistent leak and the air conditioning took ages to figure out, leaving the room either too cold or too stuffy. Some of the décor feels outdated and shows signs of wear, with stained furniture and curtains that don’t close properly. Noise from the hallway and adjoining rooms made for a restless night, and the wait for the bar service was excessive, leaving us feeling neglected. it seems like the amenities and features could use a refresh to match the expectations set by their premium pricing.

Welcoming reception staff and great breakfast, but bar service was very slow.

The location of the hotel was fantastic and made exploring the city easy. the room was quite small and overlooked an alley, which was noisy at night. The bathroom lacked cleanliness, with some attention needed to detail. Staff were friendly, but maintenance could be improved.

The new Deluxe Premium Room was fantastic, especially the spacious bathroom. Loved the cozy atmosphere and the beautiful lobby area.

perfect anniversary getaway with a personalized birthday surprise for my daughter

Lovely stay with wonderful staff!

the service was honestly amazin, felt like royalty! the breakfast buffet had so many yummy options, and the staff were super friendly. our premium king room was modern n comfy. The whole place felt safe. the tech was on point, which made things easy. def lookin forward to coming back!

but the lifts were a bit dodgy, one time it got stuck, which was scary. also, the air con coulda been better, it was kinda hot.

The shower pressure was low, yet the room had an inviting decor.

Family with children should consider this place

The staff were really warm and welcoming, making my family feel right at home. We even got a complimentary dessert tray for our anniversary, a nice touch that showed they cared about special occasions.

It wasn’t expensive per se, but not exactly a bargain either.

This hotel was just a top selection for a rapid stop in London with excellent value for money. The breakfast was worth the extra spend. Be prepared for potential delays in receiving any extra bedding you may need.